Our vision at Cedarglen Homes has always been to revolutionize the home building process and one of our approaches to meet this vision is through technology. In 2006 we introduced our homeowners to Your Home OnTrack (YHOT) – a customer portal that allows you to track the progress of your home’s construction without having to put on a hard hat and visit the construction site. Today our homeowners consistently cite this program as one of the top reasons why they enjoy building with Cedarglen Homes as it provides a one-stop-shop for them to check in on their home.
Getting Started
Your first look at Your Home OnTrack will begin with an email from Cedarglen Homes that will include your credentials to login. If you did not receive an email, check your junk mail folder and if it still not there you can reach out to your Customer Relations Representative who will provide you with a copy of the email. After logging in, the main dashboard page will show plenty of important information such as the contact information for your Customer Relations Representative, Site Supervisor and other contacts at the Cedarglen Head Office. Within this program, all the below information will be right at your fingertips.
Documents
In this section, you will be able to access and view all the paperwork you’ve completed thus far - everything from that first Schedule A that you signed in the showhome, to the electrical plans you marked up with your Site Supervisor. In the documents section, you can find uploaded copies of your legal documents, all your plans for each step of the build, construction start plans and all your interior selections. This allows you to access your documents on the go so you can also easily forward documents to your mortgage provider as requested. In addition, you can still utilize YHOT after possession as well as there is plenty of warranty information and your Real Property Report for future landscaping.
Appointments
Most of your appointments are scheduled with your Customer Relations Representative prior to construction start, with a few taking place throughout the build. This section shows you upcoming appointments in both calendar and list form.
Milestones
The Milestones section will allow you to easily track the progress of your home. We divided the construction process into 10 key milestones, and within each of the milestones you will find a breakdown of what is to be completed, along with a list of your responsibilities for this milestone. You can also preview future milestones to see what to expect down the road.
Sub-milestones exist for each milestone and are noted on the right top corner. Once the sub-milestones are completed, you will see an orange check mark signifying that this step is complete.
Supplier Information
View the list of our trades and suppliers that will be working on your new home. This is great information for you after possession as well, if you want to purchase additional product from our suppliers, the contact information is readily available for you.
FAQ’s
The FAQ (Frequently Asked Questions) section is one of our most visited pages. This page will show commonly asked questions and answers for the current milestone your home has reached. The type of FAQs displayed will progress as your home advances through the building process
Service requests
The Service Requests page is available only after you have taken possession of your new home. Should any issues arise you can submit a service request and upload a photo of the issue to the Customer Response Team and monitor the progress online.
Home Maintenance
Your Home Maintenance page provides a monthly breakdown of maintenance tasks recommended by the Alberta New Home Warranty Program with videos from our Site Supervisors to help you perform these monthly maintenance tasks.
My Account
This section will allow you to manage your password. You can also go to the email notification tab to receive appointment reminders, service requests updates and monthly home maintenance reminders.
We hope that you enjoy your experience as you navigate through our award-winning customer portal. If you have any questions, let us know!
Have a great weekend,
Cedarglen Marketing
