When you build your new house with Cedarglen Homes, you can rest assured knowing that we stand behind the integrity of our product and we are here every step of the way to ensure your new home is everything you dreamed of.
When you take possession initially, your assigned site supervisor will take you on a thorough walk-through of your house to document any deficiencies that will need to be dealt with and arrange a plan to address them. At this time, they will also advise you of how to best maintain your home to ensure it can remain in as good of condition as when you got it. Your site supervisor will then set-up a 60-day and a 1-year onsite meeting to see if anything further needs to be addressed within your warranty period. In order to make your transition into new home ownership as seamless as possible, we also have a dedicated Customer Response Team to help answer any questions you may have about your new home. You can contact this knowledgeable and friendly team by phone at 403.255.2000 or by email during regular business hours.
Combined with our internal resources, your home is also backed by Alberta's premier new home warranty and homebuilder insurance provider, The Alberta New Home Warranty Program. Under this program, the following coverage applies:
1 YEAR for Labour and Materials - This covers the finished throughout your home including any defects in flooring, paint or trim.
2 YEARS for Delivery and Distribution Systems - This covers defects in labour and materials related to heating, plumbing and electrical systems.
5 7 YEARS for Building Envelope Protection - This covers the exterior shell of your home including the roof and walls. *Note: Cedarglen Homes includes an extra two years on the building envelope warranty of all our homes, taking the building envelope protection to from the standard 5 years to 7 years peace of mind.
10 YEARS for Major Structural Components - This covers the key structural components such as the framing and foundation of your home.